You are entitled to a replacement or refund for a major failure and compensation for any further reasonably foreseeable loss or damage. You are entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
You are entitled to choose a refund or exchange if a product has a major problem. This is when the product is used for its intended purpose in accordance with all instructions and:
- Has a problem that would have stopped someone from buying the item if they had known about it;
- Is unsafe;
- Is significantly different from any sample or description provided.
Swadlings are not obligated to offer refunds or exchanges if the customer “changes their mind”. Please keep proof of purchase, and ensure the goods are unused and in no way damaged.
All refunds will be provided back in the original tender. Credit card refunds must be processed back onto a credit card.
Unfortunately, we cannot offer a refund or exchange on the following items:
- Custom-made products;
- Any product/s specifically cut to size at your request;
- Tinted paint (if you change your mind on the colour).
Trade account returns/exchanges
If you are an account customer and presenting goods for return or exchange, a copy of the original invoice must be presented in-store along with the goods to arrange an account credit.
Commercial quantities are not generally returnable.
Online purchases can be returned either in-store with the tax invoice or by contacting our sales team at firstname.lastname@example.org